Otiom Purchase and Rental Options

When you select the option to rent, we will take your details including delivery information and your payment details. The only fee you will be charged upfront is our flat-rate delivery fee of £7 (for mainland UK deliveries).

Once processed, we will aim to deliver your selected goods within 2-3 working days. 

We will not charge the first rental fee until 30 days after your order, so in essence, you will have 30 days to trial the device free of charge. If, during this initial period, you decide not to continue using Otiom for any reason then please contact Pentland Medical in writing and we will cancel the subscription and provide instructions for returning the goods. You should return the goods to us at your own expense within 14 days of your written cancellation. If we don’t receive the goods back within 14 days, we will charge you and will continue to do so on a monthly basis until we have received the goods back and are satisfied with their condition.

Assuming that you wish to continue using Otiom beyond the 30 day trial period, the first subscription payment will be taken 30 days after the order is first placed. After the first payment has been taken, you may contact us to change your preferred date of payment and we will take it monthly from thereon. 

You can choose to purchase the Otiom device outright at any point during rental. Please note, no refunds will be issued for the period Otiom has been rented from Pentland Medical. 

Should you wish to cancel from this point onwards, you can do so by contacting Pentland Medical in writing. We will respond to confirm your cancellation and provide delivery instructions to return the goods. You should not cancel your direct debit with the bank until the final month’s payment has been drawn. Your rental agreement cancellation will not be implemented until a written notice is provided via email. This will trigger the notice period of 30 days, meaning you can continue to use Otiom during this time and we will charge you the monthly subscription for the final time. Once this 30 days has passed, you will have 14 days to return the goods to us at your own expense. If the goods are not received back within these 14 days, we will continue to charge the monthly subscription fee until we have received them.

If the goods are lost or damaged at any point during the rental period, you should contact Pentland Medical in writing to explain the issue. We will provide replacement goods while you continue to pay the subscription fee. However, in the event of 3 separate incidents of damaged or lost goods, we will charge a penalty fee of 50% of the total cost of the damaged equipment.

The Otiom application and ongoing support from Pentland Medical will be included in the rental fee and there is no additional charge for support or use of the app throughout the rental period.

If you have any questions about renting or anything at all related to Otiom then you can contact Pentland Medical on our LiveChat online (bottom right of the screen), or by calling us on 01314675764. You can also email us – mail@pentlandmedical.co.uk